Shipping & Return Policy

At Magic Fashions, we strive to provide the highest level of customer satisfaction. If you have any concerns or issues with your purchase, please contact us, and we will do our best to resolve them.

Returns:

Please take note of the following instructions and guidelines.

Return Eligibility:

If for any reason within 30 days of delivery, you are not satisfied with your purchase, you may return the item or items for an exchange or refund.

FOR AN ITEM TO BE ELIGIBLE FOR A RETURN, IT MUST MEET THE FOLLOWING CRITERIA:
The merchandise must be in new, unused, and original condition. The product(s) will be inspected upon receipt.
The merchandise must have all the original tags attached and packaging.
Please do not remove manufacturer's packaging on zipper pulls, handles, shoulder straps, and hardware covering. Removing packaging or tags will result in the item being ineligible for return.

All returns require a Return Authorization Number (RA#). To get an RA# call 866-546-6256 during our regular business hours. If for any reason within 30 days of delivery you are not satisfied with your purchase, you may return the items for an exchange or refund.

DAMAGES or SHIPPING ERRORS ONLY will be returned at Magic Scarf's expense. Please request a U.P.S return label.

Other returns should be sent prepaid and insured to:

To initiate a return, please follow these steps:
Place the item you wish to return back into its original packaging.
Include either a copy of the emailed receipt or a separate sheet with your name, email address, and order number.
Indicate your preferred course of action: refund or replacement. If you want a replacement, please specify the desired item.

After 30 DAYS ALL SALES ARE CONSIDERED FINAL!

Ensure that your package is returned within the specified timeframe mentioned above.

Returns received after the 30-day return deadline will be returned to the sender at the sender's expense. Credit will not be issued for return shipping charges. Postage due or COD returns will not be accepted and will be shipped back at the sender's expense.

Refunds:

Once we receive your return and approve the condition of the item, we will issue a refund to your original method of payment. Please note that we can only issue refunds on the original payment method. Returns are normally processed within 5-10 business days after arriving at our fulfillment center. Credits usually take 7-10 business days to appear on your credit card statement.

Standard Ground Shipping

We offer FREE standard shipping within the 48 contiguous United States over $50.00. A shipping fee will be added to sales under $50.00.

Expedited Shipping

You have the option of 2nd Business Day or Next Business Day shipping. In the case of acts of God, adverse weather conditions, mechanical difficulties or delays caused by high volume holiday carrier delays we must defer to our carrier's posted guarantee and thus a package delivery delay will not be refunded. Delays such as this are out of our control and the carrier will not refund the fee, therefore, we cannot refund the fee. The expedited shipping will only be delivered on business days - Monday - Friday. Orders for 2nd Business Day or Next Business Day placed after 12:00 pm EST will be shipped the following business day. We offer shipping in Alaska and Hawaii - once your order is received we will contact you if there is an additional charge.

If your order qualifies for free shipping because the order is over the $50.00 requirement and you then return items that result in your purchase going under the minimum free shipping required amount, the shipping charge will then be taken out of your refund.

If you purchase an item at a discount and decide to return it, you are responsible for the return shipping. You can of course ship it back via USPS, UPS or FEDEX. We can email you a shipping label. If we email you a shipping label you will be responsible for the return shipping fee. If you decide to exchange an item that was purchased on sale, you will be charged for shipping back to you.

Cancellations:

We take pride in shipping orders quickly, and many orders are shipped within hours of receiving them. Therefore, we cannot change or cancel an order once it has entered the shipping process. Once the order is out of our possession we cannot cancel your order. Once you receive your order, you may then return the order if you wish. If you refuse your package, you will be charged the appropriate shipping costs.

Non-Deliverable Return Shipments / Refused Shipments

If your order is shipped via UPS or USPS and several delivery attempts are made to deliver your package, delivery is not accepted, and for whatever reason, your package is returned to Magic Fashions, you will incur the associated costs of that return. There will be the initial delivery cost, the return delivery cost and a 15 % re-stocking fee. Every attempt to accommodate your delivery needs will be made within the guidelines and policies of the delivery company. In the event your package is returned, we have no choice but to charge you for the incurring costs.

Lost or Delayed Packages:

In the event that your package is lost or significantly delayed during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible. However, please note that we cannot be held responsible for delays caused by circumstances beyond our control, such as weather conditions, UPS delays or customs procedures.

If the tracking information for your package indicates that it has been delivered but you have not received it, please first check with your neighbors or local postal service. Sometimes packages are left with a neighbor or in a secure location. If you are unable to locate the package, please contact us, and we will assist you in filing a claim with the shipping carrier. Once the package is delivered and that is confirmed by UPS, we have no recourse.

Exchanges:

If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above.

Final Sale Items:

Certain items may be marked as "final sale" or "non-returnable" on our website. These items are not eligible for returns or exchanges unless they are received in a damaged or defective condition. Please review the product description carefully before making a purchase.

Final sale– Items listed as Final Sale - are a Final Sale! Returns, Exchanges, Price Adjustments, or cancellations will not be permitted. No exceptions! items may not be returned.

INTERNATIONAL SHIPPING

We will determine the shipping charges, then contact you for your approval.

International customers are responsible for customs, duties, taxes, brokerage fees and any other charges that may incur on all purchases. We reserve the right not to ship to certain areas.

Our international rates are computed by the item weight only, with minimal box size.

Our shipping times will vary depending on Customs. We cannot control the length of time Customs may hold a package. Accordingly, shipping times are not certain because of possible Customs delays. Customs delays are totally out of our control. Once your package leaves the US postal system our access is limited and we can only update you when the postal system updates us. Generally, we do not have extended delays, but it does happen on occasion.

International orders are non-returnable and are a final sale. If your order is refused and not accepted, you will be charged for all shipping fees that may be incurred and 30% restocking fee.